Current Clients

HOW DO I REFILL MY PET'S MEDICATIONS. There are  a number of options but start a week before you need the refill.

1. Email us before you run out. Please specify the medication in detail with name and size and how often you have been giving / using it. It is helpful to give us an update on your pet's progress in case we need to adjust something. We will email you when it is ready for collection. We are usually in the office 9 am until 4 pm weekdays and one Saturday a month from 10 am until 2 pm. 

2. You can ask your local veterinarian if they are willing to refill them for you. We can update them but vets are not pharmacists so we cannot order them to dispense medications to you. Vets cannot dispense prescription medications for animals they have not examined in the last 12 months.

3. If you prefer to have them shipped to you, many of the medications we use are available on our Vetsource Online Store.

4. You may obtain medications we prescribe anywhere you choose. We can provide you a written script if requested or will send it to the pharmacy of your choice if you provide us their fax number ( email often does not work). Check the price as it can vary for pets and prescriptions are not returnable. We do not phone scripts into pharmacies or talk to them on the phone and you use them at your own risk.

5. Some clients use Costco. You do not need to be a member to use their pharmacy. We can fax them a script if you ask us but suggest you confirm it is ready before you go there and again cannot speak to them by phone.

6. Please do not enter our details to online pharmacies as we may not receive them reliably and they often contain errors and the time delay annoys everyone. Again we do not talk to them on the phone even to just quickly confirm something.